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Community Team
Community TeamCommunity Manager
published in News and Information
Console Connect Community ClosureNews

Hi community members,We are closing down the Console Connect community over the coming weeks.We would like to thank everyone who has contributed to our community. If you would like to continue to stay updated and connected with Console Connect, please follow us on LinkedIn.If you are looking for support with a product or service, please head to our live chat here, or help centre.Thank you.The Console Connect team.

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Community Team
dennisntw
dennisntwMember
 Social
Messy billing handling by ConcoleConnect billing team

We currently use three types of services with Console Connect: Ports, Connections, and Internet.It’s quite perplexing that the auto-charge feature by credit card is only available for the Ports service, but not for the Connections and Internet services. This inconsistency is causing unnecessary complications for our payment process.After reaching out to the Console Connect service team, they informed us that auto-charge payments can only be applied to the Ports service, while for Connections and Internet services, payments must be made via invoices. They explained that this is the only available option for these services. Unfortunately, when asked for the specific reasons why auto-charge is not possible for these services, they were unable to provide a CLEAR explanation.As a company, we prefer to automate as much of our payment process as possible, especially for services we rely on regularly. The need to manually arrange payments for Connections and Internet services introduces delays

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dennisntw

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