We currently use three types of services with Console Connect: Ports, Connections, and Internet.
It’s quite perplexing that the auto-charge feature by credit card is only available for the Ports service, but not for the Connections and Internet services. This inconsistency is causing unnecessary complications for our payment process.
After reaching out to the Console Connect service team, they informed us that auto-charge payments can only be applied to the Ports service, while for Connections and Internet services, payments must be made via invoices. They explained that this is the only available option for these services. Unfortunately, when asked for the specific reasons why auto-charge is not possible for these services, they were unable to provide a CLEAR explanation.
As a company, we prefer to automate as much of our payment process as possible, especially for services we rely on regularly. The need to manually arrange payments for Connections and Internet services introduces delays and increases the risk of errors. It’s not only time-consuming but also puts additional strain on our finance team.
Furthermore, we believe this limitation could be problematic for many other companies, particularly those operating globally. Not all businesses have the infrastructure to process wire transfers efficiently, especially companies that work with multiple currencies or have international teams. The inability to pay via credit card / PayPal for these services seems out of step with the payment preferences and practices of modern, global businesses.
Overall, we find this situation frustrating and inefficient, and we urge Console Connect to reconsider its payment policies to allow credit card auto-charges for all services, not just Ports. We believe this would improve the user experience for many of your customers and streamline payment processes.
Hi Dennis, thanks so much for your feedback - I’m sure that the support team will already have passed it on but I’ll make sure I put your thoughts in front of the relevant teams as well. I know that the team are always working on improvements to the app and to the process, and that payments and billing are a particular focus for future development. I’ll keep you in mind if I hear anything about this changing so I can keep you in the loop.
Hi Will,
You may be the only person on the consoleconnect team who is willing to listen to our feedback and address our concerns. Unfortunately, the rest of the service team seems to ignore our requests, and the response time has been extremely slow. This lack of communication and support has made it difficult for us to resolve the issues we are facing.
That said, we are still awaiting clarification regarding the requirement for invoice payments for the Connections and Internet services. We’ve raised this question before, but we haven't received a satisfactory explanation. We would really appreciate it if you could provide more insight into why this specific payment method is mandated, and if there are any specific challenges or limitations on your end that are causing this restriction.
As mentioned previously, manual payments create unnecessary delays and add complexity to our and other customer’s operations. It would be helpful to know if there is any possibility of revisiting this policy, or if there are alternative solutions that could accommodate our preference for auto-charge via credit card.
Hi Will,
Thank you for your efforts. Please let me know once you have any updates. Also, may I ask which method of contact you will use to reach me?
Hi
Thank you for your efforts. Please let me know once you have any updates. Also, may I ask which method of contact you will use to reach me?
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