[Closed] Help us improve Console Connect and get rewarded

  • 6 October 2023
  • 4 replies


Hi, I’m David, Senior User Researcher with the Console Connect Design Team. 

This quarter, the Design teams in Brisbane and London are conducting extensive usability testing of our designs for Console Connect.

The best test participants are our customers, and if you are interested in helping to improve Console Connect we would love to hear from you.

The testing projects will be a mix of short online-only tests (5-10 mins) and testing interviews that are 30-45 mins long.

The features and product designs we will be looking at include:

  • Billing and account management on the platform
  • Support ticketing
  • A cleaner process for ordering access ports on the platform
  • Integrating Marketplace (third-party) products into the Console Connect pricing calculator
  • Designs for the new Live Media Transport feature 

Testing these designs with the people using them helps us produce a high-quality user experience. 

We want to speak to customers from a range of roles, including:

  • IT Infrastructure
  • Network engineers
  • Accounts Payable 
  • Solutions Architects

All external participants will be offered an Amazon voucher (value depends on activity) to thank them for their time. 

Let me know if you want to participate in one of our testing activities and I will contact you with further details. 


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4 replies

Userlevel 1
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I’ll be glad to help.


@itvocal-jgeiger Thanks. I’ll DM you.

Hello, I would like to help test. feel free to collect me in.


Hello, I would like to help test. feel free to collect me in.

Hi Jason

Apologies, this study is over, but if you don’t mind I can reach out to you when future opportunities emerge.