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Unanswered questions

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dennisntw
dennisntwMember
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Messy billing handling by ConcoleConnect billing team

We currently use three types of services with Console Connect: Ports, Connections, and Internet.It’s quite perplexing that the auto-charge feature by credit card is only available for the Ports service, but not for the Connections and Internet services. This inconsistency is causing unnecessary complications for our payment process.After reaching out to the Console Connect service team, they informed us that auto-charge payments can only be applied to the Ports service, while for Connections and Internet services, payments must be made via invoices. They explained that this is the only available option for these services. Unfortunately, when asked for the specific reasons why auto-charge is not possible for these services, they were unable to provide a CLEAR explanation.As a company, we prefer to automate as much of our payment process as possible, especially for services we rely on regularly. The need to manually arrange payments for Connections and Internet services introduces delays

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dennisntw

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